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Shipping policy
Thank you for shopping with Khojj (“we”, “our”, “us”). This Shipping Policy outlines how we process, ship, and deliver orders placed through our website, khojj.co
1. Order Processing Time
Orders are typically processed within 3-5 business days (Monday–Friday, excluding holidays) after receiving full payment and order confirmation.
You will receive an email confirmation once your order has been processed and shipped.
During high-volume periods (e.g., holidays or product launches), processing times may be slightly longer.
2. Shipping Destinations
We offer Free Standard Shipping across the United States for all orders over $150 USD.
Orders below $150 ship at a flat rate of $7.95 USD.
Free Canada shipping over $250
We offer shipping in all other countries on orders. (Charges calculated at checkout)
Worldwide orders arrive in 10-15 business days after they are shipped.
3. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| USA (Standard Shipping) | 5–7 business days | Delivery times may vary by location. |
| Canada (Standard Shipping) | 5–10 business days | May be subject to customs delays. |
Note: Delivery estimates are provided by carriers and are not guaranteed. Actual delivery time may vary due to factors beyond our control (e.g., carrier delays, customs inspections, or weather events).
4. Shipping Carriers
We partner with trusted shipping carriers, including but not limited to:
USPS, UPS, and FedEx (for U.S. orders)
FedEx, DHL and UPS (for Canadian orders)
Carrier selection may vary depending on the shipping address and method selected.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your package directly using the carrier’s website or your Khojj account dashboard.
6. Customs, Duties & Taxes (for Canadian Orders)
Orders shipped to Canada may be subject to import duties, taxes, and customs fees imposed by your local government.
These charges are not included in the order total or shipping costs displayed at checkout.
The recipient is responsible for paying any additional charges once the package arrives in Canada.
7. Lost, Damaged, or Delayed Shipments
Khojj is not liable for packages that are lost, stolen, or delayed in transit once handed over to the carrier.
If your package arrives damaged, please contact us within 5 days of delivery with photos of the damaged packaging and items.
We will work with the carrier to investigate and, if applicable, issue a replacement or refund.
8. Order Changes or Cancellations
Once an order has been processed, we may be unable to modify or cancel it.
If you need to make a change, please contact us at support@khojj.co as soon as possible.
We will do our best to accommodate your request if the order has not yet shipped.
9. Incorrect Shipping Information
Please ensure all shipping details are accurate before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend it.
10. Contact Us
If you have any questions about this Shipping Policy or your order, please contact our support team:
